Such schemes have been around for decades, with then CEO Jack Welch introducing it at General Electric in 1999 to help his employees with the internet. While the focus has typically been on new technology, companies like Consulting firm EY, have used such programs to help with diversity, and when introduced alongside other initiatives, e.g. unconscious-bias training, they are very successful.

Microsoft have implemented the program as they have found millennials think differently and are able to provide insight into different ways to communicate and meet the demands of consumers.

Reverse coaching is different to “mentoring” because true mentoring is defined as “a trusting relationship between a more experienced individual who focuses his/her energies in assisting another in personal and professional development. The mentor’s role is to fully engage the mentoree and to create an environment whereby the mentoree will share the critical issues that affect his or her success.“ In the case of reverse coaching, younger employees are simply helping older workers attain new skills/knowledge or perspective.

The reverse coaching partnerships can be either informal or part of a formal company-wide initiative.

Here are a few tips for setting up a formal reverse program:

• The benefits of the program need to be made clear to both senior management and potential younger coaches so that there is a willingness to participate.
• Carefully select potential partners based on skills needed.
• Clearly define the focus for the sessions with a clear framework for the first session.
• The younger coaches will benefit from having their capabilities as coaches developed, particularly their ability to capture and hold the interest of the executive.
• Measure progress, check in to see if both participants are benefiting from the partnership.
• Expectations from leaders in the contemporary world are changing sharply and for some seasoned workers, it is difficult to ask for the help that they need, especially from younger workers. Reverse coaching is an opportunity to continue one’s personal growth regardless of age and experience.