According to a robot, 28% of a Change Manager’s job (classified as an Information and organisation professional) can be automated1
Other jobs, such as Contact Centre workers and Automotive Electricians, the percentages are higher at 32% and 69% respectively. Until now, skilled workers and professionals have been unfazed by automation and artificial intelligence (AI).
The coming of the AI revolution is quickly bringing massive changes. In addition to manual jobs, Accountants, Lawyers, Doctors and Financial Advisers are being supplemented by high-level AI systems. For example, a computer program can answer legal related questions with as much detail and accuracy as a Legal Aid. Examples of the rise of automation include check-in kiosks in airlines’ ticketing areas; and “smart” call centre software that fields customer inquiries via instant messaging as if it were a human operator.
What can we do to prepare for this significant change? How will your career, department or company work with the increasing AI systems?
Research by McKinsey2 found that “Very few occupations will be automated in their entirety in the near or medium term. Rather, certain activities are more likely to be automated, requiring entire business processes to be transformed, and jobs performed by people to be redefined”
There is little doubt that the increases in AI in the workforce will need a different set of skills in order to know how to navigate this new way of working.3
The goal for organisations is to work on transitioning the workforce in preparation for these technological changes. As businesses look for opportunities to build automation (otherwise their competitors will) they also need to look for ways their employees can work with AI.
This doesn’t mean we need all our employees to be able to “code”, but rather it will be essential that employees learn to work alongside robots to draw on each other’s strengths.
Change management can facilitate employees to embrace AI and automation. By raising the awareness of the opportunities with AI, employees will be able to see how it can make them better at their jobs. If employees are encouraged to look for ways to automate tasks that are repetitive, require concentrating for long periods of time, or require quickly searching databases of information (things that robots are good at), these changes will be welcomed. The aim is to free up time for employees to utilise the skills robots cannot do, such as creativity, interpersonal skills and empathy.
If your employees start to think about how AI can work for them, this will benefit not only the organisational performance, but also the level of employee satisfaction.
Interested in the percentage of potential automation of your job?
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Season's Greetings Message 2020
In this article, Nancy appreciates the benefit of contingency planning, particularly in the current environment we are working in.
In this article, we look at businesses that are in 'hibernation' mode and slowly working on improving their business model as restrictions ease.